Refund policy

Every I Got Stumped item is printed to order. Nothing sits in a warehouse waiting — your shirt is made after you buy it. That shapes how returns work here, so please read this before you order.

 

DEFECTS, MISPRINTS AND DAMAGE

 

If your order arrives misprinted, damaged, or defective, we will replace it at no cost to you. Contact us within 30 days of delivery at orders@igotstumped.com with your order number and a photo of the issue. You do not need to send the item back.

 

SIZING AND CHANGE OF MIND

 

Because each item is made to order, we cannot accept returns or exchanges for the wrong size, a change of mind, or a different colour preference. Please check the size chart on each product page before ordering. If you are between sizes or unsure, email us before you buy and we will help.

 

WRONG OR MISSING ITEMS

 

If you receive the wrong item, or part of your order is missing, contact us within 30 days of delivery and we will make it right.

 

ORDER CHANGES AND CANCELLATION

 

Orders go into production quickly. If you need to change or cancel an order, email us immediately. We will do our best, but once an item has entered production we cannot stop it.

 

LOST OR UNDELIVERED PACKAGES

 

If tracking shows delivered but you have not received your package, check with your carrier and neighbours first. If it is genuinely lost in transit, contact us and we will sort out a replacement.

 

INCORRECT ADDRESSES

 

Please double-check your shipping address at checkout. If a package is returned to us because the address was wrong or incomplete, you are responsible for the cost of reshipping.

 

QUESTIONS

 

Email orders@igotstumped.com. We read everything and we would rather hear from you than have you stuck with something you are unhappy with.